Privacy Policy
Last updated: November 4, 2025
Welcome to Sparva. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information as you use our B2B wholesale platform and services.
1. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect are:
a) Information You Provide to Us
- Account Information: When you create an account, you provide us with personal information, including your full name, email address, organization name, and a secure password.
- Order Information: When you place a wholesale order, we collect information necessary to process that order, such as your clinic/salon shipping address and contact phone number.
b) Information from Third Parties
- Payment Information: We use Razorpay as our highly secure third-party payment processor. When you make a payment via UPI, Card, or Netbanking, your details are provided directly to Razorpay. We do not store your full payment card details on our servers; we only receive a transaction token.
c) Automatically Collected Information
We may automatically collect standard operational information about your device and how you interact with our site, such as your IP address, browser type, pages viewed, and the dates/times of your visits. We use this information for internal analytics to optimize our platform's speed and layout.
2. How We Use Your Information
As a Direct-to-Business (D2B) platform, we use the information we collect strictly for operational purposes:
- To create, maintain, and secure your wholesale account.
- To verify your email address by sending a One-Time Password (OTP).
- To process and fulfill your bulk orders, including generating tax-compliant invoices.
- To communicate with you about your shipments, such as sending dispatch and tracking notifications.
- To respond to your customer service inquiries and support requests efficiently.
3. How We Share Your Information
We respect your business. We do not sell, rent, or trade your personal or organizational information to third-party marketers. We only share your information in the following strictly limited operational circumstances:
- Payment Processors: We share necessary transaction data with Razorpay to process your payments securely.
- Logistics Partners: We share your name, organization, and shipping address with our verified delivery partners to ensure your stock arrives safely.
- Service Providers: We utilize enterprise-grade email providers to send you transactional emails (like OTPs and order invoices).
- Legal Obligations: We may disclose your information if required to do so by law or in response to a valid request from a public authority.
4. Data Security
We are deeply committed to protecting your business data. We implement enterprise-level security measures, including:
- Hashing your password using advanced algorithms so it is completely unreadable, even to our database administrators.
- Enforcing secure SSL/HTTPS encryption for all data transmissions across the platform.
- Limiting backend access to personal information strictly to authorized operational staff.
While we utilize commercially acceptable means to protect your personal information, please note that no method of transmission over the Internet is 100% secure.
5. Your Data Rights
You maintain full control over your data. You can access, update, or correct the personal and organizational information in your account at any time via the My Profile dashboard. If you wish to completely permanently delete your account and all associated order history, please contact our support team.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our operational practices. We will notify you of any major changes by posting the new privacy policy on this page. We encourage you to review this page periodically.
7. Contact the Sparva Team
If you have any questions, concerns, or data requests regarding this Privacy Policy, our human support team is ready to assist you.