Welcome to Sparva. These Terms of Service govern your access to and use of the Sparva B2B wholesale platform, website, and mobile application.

1. Acceptance of Terms

By creating an account, accessing, or placing orders on the Sparva platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. B2B Eligibility & Account Requirements

Sparva is a Direct-to-Business (D2B) wholesale platform intended exclusively for commercial entities in the wellness sector.

• Business Verification: You must be a registered business entity (e.g., Spa, Salon, Clinic, Hospital) to utilize our wholesale pricing.
• Accuracy: You agree to provide accurate and complete registration information, including your organization name and authorized contact details.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials. Sparva is not liable for unauthorized access resulting from user negligence.

3. Pricing and Order Terms

We strive to provide enterprise-level margin efficiency to our partners through our direct manufacturing supply chain.

• Wholesale Pricing: All prices listed are wholesale trade prices, exclusive of applicable taxes (GST) and shipping fees, unless otherwise stated.
• Order Minimums: While we try to remain flexible for independent businesses, Sparva reserves the right to enforce Minimum Order Values (MOV) or Quantities (MOQ) on specific bulk items to maintain wholesale margins.
• Modifications: Prices and product availability are subject to change without prior notice based on raw material costs and seasonal demand.

4. Shipping and Delivery

We coordinate with trusted logistics partners to ensure timely pan-India delivery.

• Delivery Thresholds: Free delivery is automatically applied to orders subtotaling above our designated free delivery threshold (currently visible on the cart page). Orders below this threshold incur a standard shipping fee.
• Fulfillment: We aim to dispatch orders promptly. However, delivery timelines are estimates and depend on the logistics provider and your geographical location.
• Risk of Loss: The risk of loss or damage to products transfers to the buyer upon delivery of the consignment to the shipping address provided.

5. Returns and Replacements

Due to the hygienic and commercial nature of our products (disposables, sterile liquids), we maintain a strict policy to ensure safety.

• Damaged Goods: If you receive damaged or incorrect items, you must notify our support team within 48 hours of delivery with photographic evidence.
• Hygiene Policy: We do not accept returns on opened, unsealed, or used sanitary wear, disposables, or liquid formulations due to health and safety regulations.

6. Prohibited Activities

As a registered partner, you agree NOT to:

• Use the platform for any illegal or unauthorized purpose.
• Attempt to hack, reverse-engineer, or disrupt the platform's functionality.
• Resell our products as an unauthorized distributor on public consumer marketplaces (e.g., Amazon, Flipkart) without explicit written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Sparva (and its parent company) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business goodwill, arising from your use of the platform or reliance on our products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in our operating jurisdiction.

9. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any aspect of the Sparva platform at any time. We may also update these Terms periodically. Continued use of the platform after changes constitutes acceptance of the revised Terms.